Upon receipt of the order the customer has 15 days to return the product. You should contact our customer service by email ( before submitting the article so that we can reserve the new article on your behalf. In any case, these orders are subject to prior stock confirmation.


If you would like to return a part, you must mail it to the following address:


December 1st Street # 16 Store 2

22560-300 Torres Vedras

The cost of return shipping is at the customer's expense.

Once the return has been approved, you will receive a confirmation email indicating that the amount corresponding to the returned item will be paid * in the same way you made your purchase, without postage. Karmel has up to 10 days to return the amount.

* Keep in mind that an allowance on your credit card will always depend on your bank.

The order dispatch by the logistics operator is subject to the need for contact, through message, telephone or written notice for delivery of the order.

If it is found that the operator has made the necessary contact for the delivery of the same, and the respective delivery has been unsuccessful, it is the customer's responsibility to resume contact with the operator in order to regularize the situation. Returns for the reasons given above are subject to individual analysis of each case.

Karmel reserves the right to refuse returns notified or shipped after the deadline, or items that are not in the same condition as they were purchased.

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